Customer Service

We are fully committed to serving you personally, promptly, politely and privately. We will look after your credit card details and delete them as soon as they have been processed. We try to be approachable and helpful, our knowledgeable staff are always there to offer help and advice. Our in-house Gunsmithing service is comprehensive for all barrel and action work and you can be assured of quality work or advice. We price our goods competitively and fairly but if you, a valued customer are offered the same goods at a genuine better price we will always endeavour to match the price.

Our POSTAGE & INSURANCE

• Post and packing on all orders to one address on the UK mainland will be £7.50 for next working day delivery [not including guns].
• Small items under £25 value £2.50.
• Lightweight items over £25 value £2.50 to £6.00 :-we will charge at actual cost
• Airguns £9.00.+£2.00 if over £500 value UK mainland only and can only be sent to a registered firearmes dealer
• Shotguns £18.00 24hr courier UK mainland only and can only be sent to a registered firearms dealer.
• All overseas and off-shore UK sales please ask for a quote.

Our mail-order GUARANTEE
In accordance with your rights, we offer you a "no questions asked" right to change your mind and return the goods within 7 days of receiving the goods - when you buy on-line or over the telephone. We will give you a full refund of the goods value, providing the goods are returned unused, in the same condition as prior to dispatch and if new in their original packaging. Please do not remove shrink-wrap from the cork handles on rods.

V. I. P. You must ensure that the goods are adequately insured for the return to us.

Your normal consumer rights remain unaffected by our additional guarantee.

Online SECURITY
We are not computer experts, but we are assured that the shopping basket that we use runs 128bit SSL security which is very strong security and above the norm. In effect, all of your personal details are encrypted as you type them and cannot be read by anyone in transit across the Internet. The credit card details are never transmitted by e-mail and remain secure until we process them - then we delete them. To check the security level - click with the right-mouse button on the shopping basket page and click "properties" from the menu that appears.

For more information please see our TERMS AND CONDITIONS

Shop Telephone
01524 32033

High street shop opening hours: 9:00AM to 5:00PM Mon to Sat. Closed Wed and Sun.

Game mail-order service of the Century award.
Stephen J Fawcett
Highly Commended.